Terms of Use
This website is operated by Victoria Rose Décor. Throughout the site, the terms “we”, “us”, and “our” refer to Victoria Rose Décor.
By accessing or using our website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, you may not use our website or services.
1. Use of Our Website
You agree to use this website only for lawful purposes.
By using our website, you confirm that:
- You are at least the age of majority in your province or state
- You are legally capable of entering into a binding contract
- You will not use the website for illegal or unauthorized activities
You also agree:
- Not to interfere with the website’s security or network
- Not to attempt unauthorized access to our systems
- To provide accurate and up-to-date personal information
We may use your information to contact you in accordance with our Privacy Policy.
2. Products and Services
- All purchases are subject to product availability
- Prices are listed in Canadian dollars and may change without notice
- We reserve the right to refuse or cancel any order
We may cancel orders that appear:
- Fraudulent
- Placed by resellers or distributors
We do not guarantee that product colors or designs displayed online will be perfectly accurate.
3. Links to Third-Party Websites
Our website may contain links to third-party websites for convenience.
We:
- Do not control or endorse these websites
- Are not responsible for their content, services, or practices
Accessing third-party websites is at your own risk.
4. User Content (Comments, Feedback, Submissions)
If you submit content (comments, feedback, etc.), you agree that:
- You are fully responsible for the content you post
- Your content does not violate any laws or intellectual property rights
- Your content does not contain harmful or malicious material
We reserve the right to:
- Remove or delete any content
- Restrict or terminate your ability to post
We are not liable for user-generated content.
5. Returns & Exchanges
We do not accept returns.
Exchanges are only accepted if:
- The item is defective
- You contact us within 7 days of delivery
To request an exchange, email:
📧 info@victoriarosedecor.com
We may:
- Replace a part
- Repair the item
- Exchange the product
At our sole discretion.
6. Warranty
All products include a 1-year manufacturer warranty.
7. Delivery Policy
- We will contact you within 72 hours to schedule delivery
- An adult (18+) must be present to receive the order
- A signature is required upon delivery
Important conditions:
- Assembly is the customer’s responsibility
- Customers must ensure access (doorways, stairs, etc.) is adequate
- Delivery personnel will not remove footwear
- Customers must protect floors and carpets
We are not responsible for damage to the flooring during delivery.
Delivery delays may occur due to:
- Weather conditions
- Road conditions
- Other unforeseen circumstances
You will be notified if delays occur.
8. Contact Information
For any questions regarding your order, delivery, or policies:
9. Updates to These Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.
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